Privacy Policy
1. Introduction
New Age Stables is a professional equestrian sales, training, and competition stable operating internationally in the sport horse industry. We specialize in training show jumping horses, developing horses for international competition, and selling sport horses to professional and amateur riders worldwide.
We are committed to protecting the privacy and personal data of our clients, partners, website visitors, and anyone who interacts with us. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
By using our website or contacting us, you acknowledge that you have read and understood this Privacy Policy.
2. Data Controller
New Age Stables is the data controller responsible for the processing of your personal data.
Contact details:
New Age Stables
Boshovenstraat 8, 3670 Oudsbergen, Belgium
Email: info@newagestables.com
If you have any questions about how we handle your personal data, please contact us using the details above.
3. What Personal Data We Collect
We may collect and process the following categories of personal data:
Information you provide to us:
- Name
- Email addressTelephone number
- Country of residence
- Details of your inquiry or message
- Information about your equestrian interests, requirements, or experience
- Any other information you choose to share with us
Information collected automatically:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited on our website
- Date and time of visits
- Referring website addresses
- General location information (country/region)
4. How We Collect Personal Data
We collect personal data through the following methods:
Contact forms: When you submit an inquiry through our website contact form.
Email communication: When you send us an email or correspond with us regarding horse sales, training services, or other matters.
Telephone communication: When you contact us by phone and provide information during our conversation.
Website usage: Through cookies and similar technologies that collect information about how you use our website.
Social media: When you interact with us through social media platforms such as Instagram, Facebook, or WhatsApp, though these interactions are governed by the respective platform’s privacy policies.
5. Purpose of Data Processing
We process your personal data for the following purposes:
- To respond to your inquiries about horses for sale, training services, or other matters
- To communicate with clients, horse owners, riders, and partners regarding sales, training, and competition activities
- To manage client relationships and provide requested services
- To process and fulfill sales transactions
- To send information about horses, training updates, or competition results where you have expressed interest
- To improve our website and optimize user experience
- To maintain records for legal, administrative, and accounting purposes
- To comply with legal obligations
6. Legal Basis for Processing
We process your personal data on the following legal grounds under GDPR:
Consent: When you have given explicit consent for us to process your personal data for specific purposes, such as subscribing to updates or submitting a contact form.
Contractual necessity: When processing is necessary to enter into or perform a contract with you, such as the sale or training of a horse.
Legitimate interests: When we have a legitimate business interest in processing your data, such as responding to inquiries, managing client relationships, or improving our services, provided this does not override your rights and interests.
Legal obligations: When we are required to process your data to comply with legal or regulatory requirements.
7. Data Sharing and Third Parties
We do not sell, rent, or trade your personal data to third parties for marketing purposes.
We may share your personal data with trusted third-party service providers who assist us in operating our website and business, including:
Website hosting providers: To store and maintain our website and associated data. Email service providers: To manage email communications.
Analytics providers: Such as Google Analytics, to understand website usage and improve our services.
Payment processors: When processing sales transactions (if applicable).
Professional advisors: Including lawyers, accountants, and insurers where necessary for legal or business purposes.
These third parties are contractually obligated to protect your data and use it only for the purposes we specify.
8. International Data Transfers
As an international equestrian business, we work with clients, partners, and service providers located in various countries, including outside the European Economic Area (EEA).
When we transfer personal data outside the EEA, we ensure appropriate safeguards are in place, such as:
- Standard contractual clauses approved by the European Commission
- Transfers to countries with adequate data protection as determined by the European Commission
- Other legally compliant transfer mechanisms
9. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal, accounting, or regulatory requirements.
General retention periods:
- Inquiry data: Retained for up to two years from last contact, unless you request earlier deletion
- Client and sales records: Retained for up to seven years for accounting and legal compliance purposes
- Website analytics data: Anonymized or deleted after 26 monthsIf you request deletion of your data, we will comply unless we have a legal obligation to retain it.
10. Your Rights Under GDPR
Under the General Data Protection Regulation, you have the following rights:
Right of access: You can request a copy of the personal data we hold about you.
Right to rectification: You can request that we correct inaccurate or incomplete personal data. Right to erasure: You can request that we delete your personal data in certain circumstances. Right to restrict processing: You can request that we limit how we use your personal data in certain situations.
Right to data portability: You can request to receive your personal data in a structured, commonly used format and transmit it to another controller.
Right to object: You can object to processing based on legitimate interests or for direct marketing purposes.
Right to withdraw consent: Where processing is based on consent, you can withdraw that consent at any time.
Right to lodge a complaint: You have the right to lodge a complaint with your national data protection supervisory authority if you believe we have not handled your data appropriately.
To exercise any of these rights, please contact us using the details provided in Section 2.
11. Cookies
Our website uses cookies and similar technologies to enhance your browsing experience and analyze website traffic.
What are cookies?
Cookies are small text files stored on your device when you visit a website. They help websites function properly and provide information to website owners.
Types of cookies we use:
Essential cookies: Necessary for the website to function properly.
Analytics cookies: Help us understand how visitors use our website so we can improve it. We may use Google Analytics or similar services.
Functional cookies: Remember your preferences and settings.
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For more detailed information about the cookies we use, please refer to our separate Cookie Policy [if applicable] or contact us.
12. Data Security
We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction.
These measures include:
- Secure website hosting with encryption (SSL/TLS)
- Access controls and password protection
- Regular security assessments
- Staff training on data protection
While we strive to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but we continuously work to maintain appropriate safeguards.
13. Third-Party Websites and Social Media
Our website may contain links to third-party websites, social media platforms, or external resources. This Privacy Policy applies only to our website and services.
We are not responsible for the privacy practices or content of external websites or platforms. When you visit third-party sites or interact with us through social media, those platforms’ own privacy policies and terms of service apply.
We encourage you to review the privacy policies of any third-party sites you visit.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.
When we make material changes, we will update the 'Last updated’ date at the top of this policy and, where appropriate, notify you by email or through a notice on our website.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.
15. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
New Age Stables
Boshovenstraat 8, 3670 Oudsbergen, Belgium
Email: info@newagestables.com
We will respond to your inquiry as promptly as possible, typically within 30 days.
For data protection authority contacts inyourregion,pleasevisit: https://edpb.europa.eu/about-edpb/board/members_en